Society and stakeholders
Our aim is to play an active role in society and create value for all our stakeholders – economically, socially and environmentally.
Our operating margin improved to 9.4%, thus close to our 10% long-term objective.
CO2 emission avoidance for customers, enabled through the use of our digital transaction services, reached 228 ktons CO2 (based on our own calculations).
We made four philanthropic donations - My Dream Now, Sweden, Lila Poonawalla Foundation, India, Identity Foundation, India, and Finland 100 Programme, Finland.
We helped accelerate settlement of health insurance claims for underprivileged in India through pro bono work for Uplift Mutuals.
Read how we engage with stakeholders in the Stakeholder dialogue section