Society and stakeholders

Our aim is to play an active role in society and create value for all our stakeholders – economically, socially and environmentally.

Highlights 2016:

  • Our operating margin improved to 9.4%, thus close to our 10% long-term objective.

  • CO2 emission avoidance for customers, enabled through the use of our digital transaction services, reached 228 ktons CO2 (based on our own calculations).

  • We made four philanthropic donations - My Dream Now, Sweden, Lila Poonawalla Foundation, India, Identity Foundation, India, and Finland 100 Programme, Finland.

  • We helped accelerate settlement of health insurance claims for underprivileged in India through pro bono work for Uplift Mutuals.

Read how we engage with stakeholders in the Stakeholder dialogue section