Materiality analysis

Based upon analysis of the company’s impact on society, and stakeholders’ assessment of Tieto, the CR aspects with the highest priority are business ethics, customer experience, and procurement and supply chain. In the latter part of 2016, Tieto initiated a new materiality analysis for the strategy period 2017-2020. 

While Tieto’s material sustainability aspects are reviewed on an annual basis, the aim is to maintain the materiality analysis and the CR long-term plan throughout the company’s strategy period. Tieto has concluded that no significant changes from the previous reporting period took place in the scope and aspect boundaries. Our current materiality analysis was conducted in 2013-2014, and is presented below. The CR aspects included have provided the basis for the sustainability disclosures and presentation of the CR long-term plan in this report. If not otherwise stated, aspects are material for the whole Tieto Corporation, and aspect boundaries outside the organization are Tieto’s operating countries.

The materiality analysis 2013-2014 was conducted in line with GRI G4 requirements. Approximately 260 people from different geographical regions participated in an open crowdsourcing arranged by Tieto, and expressed their views on the company’s impact on society. Participants represented employees, customers, investors and media, among others. Tieto also organized internal workshops together with the CR steering group and Leadership Team to assess the company’s own impact. As a last step, the list of prioritized aspects was evaluated once again by external stakeholders to reassure the validity of the materiality graph.  More information about this materiality analysis is available in Tieto’s Corporate Responsibility Report 2013.

In 2015, Tieto’s CR steering group decided to slightly adjust the materiality graph by leaving out three CR aspects, which represented more regular corporate governance or CR management issues. These aspects were: Corporate Governance, Environmental Management Systems and Certification, and Transparency and Openness. All of the topics are still covered in this report, partly due to GRI standard disclosure requirements.

At the end of 2016, Tieto initiated a new materiality analysis based on GRI G4 requirements. The stakeholder engagement activities included a CR material aspect survey for employees, partners and suppliers. In addition, selected customers were met for a dialogue on sustainability and important focus areas. Furthermore, an open survey as well as a Twitter chat was organized for the general public. Tieto will also gather input from its investors. The results will be implemented in our CR long-term plan 2017-2020. 

Tieto believes that open and transparent dialogue with stakeholders is the best way to find out our real impact as a corporate citizen. In addition to conducting separate CR materiality assessments, the company strives to integrate CR as a natural part of any dialogue with customers and other stakeholders.

Materiality results

Material aspects and boundaries
Material aspects Aspect boundary

1. Quality and Customer Experience

Customers, owners,
• Customer Experience  
• Quality of products and services  
• Information security and data privacy  

2. Creating value for our stakeholders

Customers, owners, employees, all suppliers,
partners and alliances, society
• Financial performance  
• Sustainable IT  
• Social engagement  
3. Business Ethics Customers, owners, employees, all suppliers,
partners and alliances, society 
• Business ethics  

4. Greener Operations

Customers, owners, employees, all suppliers,
partners and alliances, society 
• Energy consumption  
• Waste management  
• Greenhouse gas emissions  
• Use of materials and chemicals  

5. Sustainable Supply Chain

Customers, owners, all suppliers,
partners and alliances, society
• Procurement and supply chain  

6. Our People

Customers, employees,
owners and society
• Diversity and equal opportunities  
• Learning and talent development  
• Employee relations  
• Employee health and wellbeing