Managing Corporate Responsibility

Sustainable value chains are growing in importance for our stakeholders, requiring Corporate Responsibility (CR) to be embedded throughout the organization and supply chain. Governance and compliance, processes and tools, as well as organization are all important elements to enable CR as an integrated part of daily business operations.

CR steering group leading the way on CR

Tieto’s CR work is led by the company’s CR steering group. The CR steering group advises the Leadership Team and Board of Directors on the CR area, and approves the Sustainability section of Tieto's Annual Review. The CR steering group represents different functions and units of Tieto, ensuring the voices of internal and external stakeholders are taken into account. 

During 2016, the CR steering group continued implementing the CR long-term plan 2014−2016, which has been focused around three long-term goals: minimizing environmental impact, creating value for stakeholders, and being an ethical forerunner in society. The steering group also decided to run a new material CR aspect update together with Tieto’s stakeholders.

CR steering group

During 2016, the CR steering group decided to strengthen governance of CR in the company. Two new governance bodies were established – the Sustainability Areas steering group and the Environmental Managers steering group. The purpose is to ensure aligned implementation of strategic as well as operative CR and sustainability issues.

On a daily basis, the CR activities are managed by a CR team. This team is led by the Head of CR, Christer Mattsson, who is also the chairman of the CR steering group. The Head of CR owns the CR policies and processes, and reports to the company’s CFO, Lasse Heinonen.

The management of specific CR aspects, as defined in Tieto’s materiality analysis, is handled by appointed aspect owners. These owners are responsible for setting goals, implementing and reporting on aspect KPI performance. High-priority CR goals are presented in the CR long-term plan, which is approved by the Leadership Team in cooperation with the Board of Directors. Management of specific CR areas is presented in more detail in the respective section of this report.

Policies and rules giving strategic direction and practical guidance

Tieto’s ethical values are summarized in the Tieto Code of Conduct policy, which applies to all of Tieto’s employees as well as any party contributing to the company’s services, products and other business activities. It is based on the United Nations Global Compact principles regarding human rights, labour rights, anti-corruption and the environment; and the OECD Guidelines for Multinational Enterprises.

To clarify the ethical guidelines applying to suppliers Tieto has a separate Supplier Code of Conduct Rule, which is also based on the United Nations Global Compact and OECD Guidelines for Multinational Enterprises. This rule is implemented in all new supplier contracts with regular suppliers. The Anti-corruption Rule provides practical guidelines on how to evaluate and avoid unethical behaviour. Additionally, Tieto’s employees are expected to adhere to the Competition Law Compliance Rule. Tieto also has an Environmental Rule which outlines the precautionary approach to environmental management at Tieto and in the value chain. This rule is compliant with ISO 14001 requirements.

The Code of Conduct policy and its rules are owned by our Head of Corporate Responsibility and coordinated by our CR function. Managers are responsible for ensuring that the content and the spirit of the CR policy and rules are communicated, understood and acted upon within their respective organizations. Tieto also has several other policies and rules supporting the management of specific CR aspects. Policies and rules are reviewed on a yearly basis, as part of the company’s compliance programme.

Implementing sustainable business practices in daily business operations

To help implement CR in daily business operations Tieto has developed a Corporate Responsibility Management Process, which is included in our Tieto Way business system. This process utilizes best practices from the United Nations Global Compact Management Model and the GRI G4 guideline. The tool enables clear linkages of process and documents to other business processes. Among other things, the Corporate Responsibility Management Process formally presents the role of a CR aspect owner.

To support the management of environmental work, we have an Environmental Management System (EMS), which is ISO 14001 compliant. The EMS consist of processes, competences, governance and organization, communication and information, and tools. Implementation is secured through ISO 14001 certification.

Our EMS process, offering a role-based view, is integrated into our Corporate Responsibility management process. It is also integrated into our Tieto Way business system, thus making it possible to establish clear process links to other processes. Furthermore, there is a linkage between the EMS process and audit activities. A responsive user interface makes it possible to access the EMS from any device.

Our Code of Conduct and Anti-corruption e-learning supports implementation of CR practices among employees. Tieto also has an Environmental e-learning supporting Environmental Management System implementation and ISO 14001 certifications.

We believe sustainability concerns the whole company, and encourage our employees to discuss and promote the positive sustainability impacts that digitalization can bring to customers. CR presentation materials are a regular part of the Tieto's sales materials. These materials, including background facts, help sales teams to learn about CR and answer customers’ CR requests. Naturally, the CR team and aspect owners actively support the sales teams.

Tieto’s approach to CR and sustainability is mirrored through our company values, which have been developed in co-operation with employees: We work together. We care for our people and customers. We are committed to quality. We learn and grow.

Policies and Rules supporting management of CR aspects, 31 December 2016:
Aspect Policy/Rule
Customer experience Quality Policy
Quality of products and services Quality Policy
Information security and data privacy Security Policy, Privacy Policy, Information Classification Rule, Data Transfer Rule
Financial performance Financial Handbook
Sustainable IT Environmental Rule
Social engagement Code of Conduct Policy
Business ethics Code of Conduct Policy, Anti-corruption Rule, Supplier Code of Conduct Rule, Environmental Rule, Competition Law Compliance Rule
Energy consumption Environmental Rule
Waste management Environmental Rule
Greenhouse gas emissions Environmental Rule
Use of materials and chemicals Environmental Rule
Procurement and supply chain Procurement Policy, Supplier Code of Conduct Rule
Diversity and equal opportunities HR Policy
Learning and talent development HR Policy
Employee relations HR Policy
Employee health and wellbeing HR Policy, Occupational Health and Safety Policy