Major agreements

During the year, Tieto signed a solid number of new agreements with customers across all the industry groups. However, according to the terms and conditions of these agreements, Tieto is not able to disclose most of the contracts.

In February, Tieto signed a five-year agreement with Skandiabanken ASA to provide funds and securities solutions. The agreement is an important business enabler to Skandiabanken ASA as an independent Norwegian bank and a step in strengthening both companies’ foothold in Norway.

In February, Scandinavia’s largest online fashion store Nelly.com turned to Tieto to help it provide a better customer experience. Through Tieto's Customer Care as a Service (CCaaS), Nelly.com will be able to offer personal shopping service. The three­-year contract comprises a cloud-based solution covering all channels: ­web, voice, chat, email and social media. CCaaS is a complete customer service solution based on the industry-leading Genesys platform.

In February, Tieto signed an agreement with leading Nordic metals company Boliden to deliver a solution for end-user services that will standardize the company’s global IT workplace processes. The standardized platform will be based on Tieto Energized Workplace, a comprehensive set of tools that give users easier access to applications, ensure secure data and help enable a more mobile workforce. The contract is valid for three years with an option to extend by two additional years.

In February, the Swedish Research Council, a public agency that advises the government on scientific research, chose Tieto as its partner to modernize IT operations with cloud-based services and solutions. The deal is valid for four years and has an estimated value of SEK 20 million.

In March, Tieto signed an agreement with Volvo Car Retail Solutions (VCRS) to provide the company with cloud services. The three-year agreement covers the Nordic countries and has a total value of over EUR 3 million.

In May, Tieto signed an agreement with the Municipality of Bergen to provide a case and records management solution. The solution provides a platform for offering extended and improved digital services to citizens, businesses and employees. The agreement has a term of 12 years and a total value of NOK 24 million.

In May, Tieto signed an agreement with Sparbanken Syd for the bank’s securities business. The agreement is valid for five years and covers IT systems, operations and back office services. The new solutions support the entire process from order to settlement of securities, enabling Sparbanken Syd to provide future-oriented funds and securities offerings while ensuring cost-efficient and secure operations to its customers.

In May, Tieto signed an agreement with Ahlstrom, the global fibre-based materials company, to deliver a manufacturing execution system and order-to-cash ERP system. With the agreement, Ahlstrom aims for improved and more effective end-to-end service management. The agreement has a total value of EUR 4.8 million. 

In June, the Finnish Government ICT Centre Valtori and Tieto signed a frame agreement extension on data centre and capacity services. Tieto has been delivering data centre and capacity services to Valtori since 2014. The agreement has a term of five years and a total value of EUR 15.1 million. 

In September, Tieto entered into a strategic partnership with Lyse, a leading Norwegian energy and technology group. Tieto was selected to deliver cloud solutions, infrastructure operations and data centre services to the client. The agreement also includes the transfer of 25 IT professionals from Lyse Link. Furthermore the agreement involves significant R&D and innovation initiatives in a number of relevant areas. The scope of the agreement is a minimum of EUR 30 million in a period of over five years, of which the last two are optional.

In September, Kesko and Tieto signed a significant agreement whereby Tieto will modernize a large part of Kesko’s application and infrastructure services. The aim is to accommodate Kesko’s strategic priorities for growth and efficiency. The contract covers a wide range of services, including application management of Kesko’s business critical applications, business integration and project services, lifecycle management of SAP applications, end-user services and infrastructure services.

In September, S Group chose Tieto to fully modernize and standardize its retail information system by 2020. With the agreement, S Group aims for improved retail trade and development of digital services. The agreement has a total contract value of EUR 20 million.  

In September, Tieto signed an agreement with the world-leading air filter manufacturer Camfil to take over a significant part of their infrastructure for their European business. Tieto will deliver a standardized cloud-based solution including infrastructure and application operations. This will enable Camfil to grow fast and reduce capital expenditure. The agreement has a term of three years with an option of two additional years. The order value is estimated to amount to SEK 40 million during first three years.

In September, Tieto signed a five-year agreement with the Church of Sweden to digitalize the organization’s document and case management. The new solution will enable employees to work in a more mobile, structured and efficient manner. Tieto’s solution, Public 360, will enable a gradual transition toward digital management of everything from registering incoming cases to handling documents.

In October, Tieto was chosen as Kalmar’s partner to expand and enhance its future B2B eCommerce platform. The new solution from Tieto forms an integrated selling platform for Kalmar with better collaboration and enhanced user experience for customers worldwide. With this implementation, Kalmar seeks to increase their online sales and reduce sales administration.

In November, Tieto signed a five-year agreement with COOP Mitt & Väst, one of the largest food retailer chains in Sweden. The scope of services includes End User Support, Workplace, Network, Print and Cloud. The agreement has a total value of EUR 6 million.

In November, energy company Fortum chose Tieto Smart Utility to support its Swedish operations. Tieto’s Software as a Service (SaaS) solution optimizes the company’s core business activities in billing, customer service and sales. The new system will serve approximately 1.5 million customers in total.

In December, Tieto and Folksam signed a three-year extension of their existing Application Operations agreement. The total value of the agreement is SEK 330 million, including the one-year extension signed in August. The agreement includes two optional years. The focus will be on continuing the modernization of Folksam’s infrastructure as well as application operations.

In December, Tieto signed an agreement with Arek, a service provider for pension companies in Finland, to provide infrastructure services. The six-year agreement includes a one-year transition part in addition to infrastructure services.

In December, Tieto signed an extension to the existing agreement with Etera for infrastructure services. The agreement is valid for five years.

In December, Tieto signed an agreement with Marginalen Bank to provide PCI DSS certified end-to-end card services. The card solution will be provided as a service using cloud-enabled technology and will also include business process outsourcing. The agreement is valid for five years and will provide the bank with a scalable and cost-efficient solution that complies with the regulatory requirements.